Privacy Policy

Middle East Shipping Services Ltd ("MSS", "we", "us" or "our") respects your privacy. This policy explains what information we collect through our website at middleshippingservices.com (the "Site"), how we use it, and the choices you have.

1. Information we collect

We aim to collect as little personal information as possible. Depending on how you use the Site, we may process:

• Information you provide directly — for example, when you email us, message us on WhatsApp, or type a question into our website assistant (such as your name, email address, phone number, vessel/cargo details and the content of your message).
• Technical information — standard data your browser sends when visiting any website, such as IP address, device and browser type, pages viewed and referring pages, collected through our hosting and analytics providers to keep the Site secure and reliable.
• Local storage — as a Progressive Web App, the Site may store small amounts of data in your browser (for example, to work offline). This stays on your device.

2. How we use information

• To respond to your enquiries and provide our shipping, port agency and related services.
• To operate, secure, maintain and improve the Site.
• To communicate with you about your requests and our services.
• To comply with legal, regulatory and port-authority obligations.

3. Website assistant

Our Site offers an AI assistant to answer questions about our services. Messages you type are processed to generate a reply and are handled subject to this policy. Please do not enter sensitive personal or confidential information into the assistant; for operational matters, contact us directly by email.

4. Cookies & analytics

The Site uses a single first-party cookie only to measure anonymous, aggregate visits and to remember your consent choice. We do not use advertising trackers, cross-site tracking or third-party marketing cookies. When you first visit, a consent banner lets you Accept or Decline analytics — if you decline, no visit measurement takes place. You can change your choice at any time via the “Cookie settings” link in the footer.

5. Third-party services

We rely on trusted third parties to operate the Site and our email, including our hosting and content-delivery provider and our email delivery provider. These providers process data on our behalf under their own security and privacy commitments. The Site may link to third-party sites, which have their own privacy practices.

6. Sharing of information

We do not sell your personal information. We share information only with the service providers described above, with port authorities and counterparties as necessary to deliver requested services, or where required by law.

7. Data retention

We keep personal information only for as long as needed to fulfil the purposes described in this policy, to maintain our business records, and to meet legal obligations, after which it is deleted or anonymised.

8. Security

We apply reasonable technical and organisational measures to protect information against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or object to certain processing. To make a request, contact us using the details below.

10. Children

The Site is intended for businesses and professional users and is not directed at children.

11. Changes to this policy

We may update this policy from time to time. Changes take effect when posted on this page, with an updated "last updated" date.

12. Contact us